We hope these will help answer some of your questions.
If not, please contact us.

Payment/Booking Rules and Conditions

Q: Do I need to make full payment when making a reservation?
A: For booking confirmation, all reservations require a payment of 100% due at time of booking. Method of payment is through direct deposit (bank in).
*You will be depositing directly to the owner's personal bank account no.

Q: How do I confirm a booking?
A: All bookings shall be based on the booking details submitted via our website. or through whatsapp confirmation, contact us. Once we receive your full payment, your booking is confirmed. Telephone inquiry will not constitute as a confirmed booking.

Q: Is there a deposit?
A: For safe guard reasons, all bookings require a deposit of RM100 - RM500 (depending on your booking) at the time of arrival (before getting the keys to the respective chalets).
The deposit is refundable at the end of the stay, provided no items in the chalet are broken, stolen, damaged, etc.

Q: What does the rate includes?
A: The price are all nett, inclusive of a welcome drink, Dinner, and next morning breakfast in accordance to the villa accomodation, following the amount of pax.  

Q: Can I make a cancellation?
A: All cancellations are subjected to 10% cancellation fee.
Cancellation one (1) month before booking date will be charged 50% cancellation fee.
Cancellation two (2) weeks before booking date will be charged 100% cancellation fee.
All refunds will be transferred to respective booking name and account. Any refunds will be processed in Malaysian Ringgit currency.
All policies and package details are subject to change without prior notice.
Q: Can i have additioonal pax?
A: Every villa can only accormadate set amount of pax. Strict no additional pax or outside guest/ visitors allowed.

About Cabinz Ecottage

Q: How do I get there?
A: You will need to get here by car. More about our location details here.

Q: Are there any rules?
A: Yes, please read our House Rules here.

Back to Home