Frequently Asked Questions.
Hope these will help answer some of your questions.
If not, please contact us.
Payment/Booking Rules and Conditions
Q: Do I need to make full payment when making reservation?
A: For booking confirmation all reservations require a payment of 100% due at time of booking. Method of payment: bank in. Refunds will be processed in Malaysian Ringgit currency.
Q: How do I confirm a booking?
A: All bookings shall be based on the booking details submitted via our website. Telephone enquiry will not constitute as a confirmed booking.
Q: Is there a deposit?
A: For safe guard reasons, all bookings require a deposit of RM100-rm300 before arrival, (before getting the keys to the respective chalets.) The RM100-rm300 is refundable at the end of the stay, provided no items in the chalet are broken, stolen, damaged, etc.
Q: Can I make a cancellation?
A: Cancellations made within 7 days prior to arrival date will be charged 100% cancellation fee. Cancellations made within 14 days prior to arrival date will be charge 50%.Cancellation made within 21 days prior to arrival date will be charge 20%. Cancellation made within 1 month,10% will be charge. All refund will be transfer to repective booking name and account. All policies and package details are subject to change without prior notice.